This policy explains what personal information Adorable Safaris East Africa collects when you enquire or book with us, why we collect it, and how we handle it. We have tried to write it in plain language rather than dense legal text.
What We Collect
When you send an enquiry, we collect your name, email, phone or WhatsApp number, and the trip details you share with us: countries, dates, group size and preferences. If you go on to book, we also need passport details and dates of birth for each traveller, since parks and permit authorities require this to issue gorilla and chimp permits and other bookings. If you choose to tell us about dietary needs or a medical condition relevant to your trip, we keep that on file so your driver-guide and lodges can plan around it. We also keep a record of payments made toward your booking, though we do not store full card numbers ourselves; card payments are handled by our payment processor.
Why We Collect It
We use this information to build and manage your itinerary, arrange permits and bookings in your name, communicate with you before and during your trip, and process payment. We do not collect more than a trip needs, and we do not ask for passport or medical details at the enquiry stage, only once you are ready to book.
Who We Share It With
To arrange your trip, we share relevant details with the Uganda Wildlife Authority (UWA), the Rwanda Development Board (RDB), Tanzania National Parks (TANAPA) and other park or permit authorities where required, along with the lodges, airlines and driver-guides on your itinerary. We use payment processors to handle card and transfer payments, and email and hosting providers to run this site and communicate with you. None of these parties may use your information for anything beyond delivering your trip, and we do not sell or rent traveller information to anyone, for marketing or any other purpose.
How Long We Keep It
If you enquire but do not go on to book, we keep your enquiry details for up to 2 years, after which they are deleted unless you get back in touch. Booking records, including the information needed for permits and payment, are kept for as long as tax and accounting law requires, which in practice tends to be several years after your trip is complete.
Cookies and Analytics
This site uses standard cookies and analytics tools to understand how it is used and to keep it working properly. You can control cookies through your browser settings; turning them off should not stop you from browsing or enquiring, though some features may work less smoothly. We do not use cookies to build an advertising profile of visitors for third parties.
Your Rights
You can ask us at any time to see the personal information we hold about you, to correct anything that is wrong, to delete it where we are not required to keep it for legal reasons, or to object to a particular use of it. To make any of these requests, contact us through the contact page, and we will respond within a reasonable time. Deleting information tied to an active or upcoming booking may affect our ability to deliver that trip, and we will explain that trade-off if it applies to your request.
Security
We take reasonable technical and organisational steps to keep the information you share with us secure, including limiting who on our team can access passport and payment details, and using reputable, security-conscious providers for hosting, email and payment processing rather than building that infrastructure ourselves.
Children
Where a booking includes children, we collect their details, including passport information and date of birth, only because permit and travel authorities require it, and only from the parent or guardian making the booking. We do not knowingly collect information directly from a child, and all communication about a family booking goes through the adult who made it.
Changes to This Policy
We may update this policy from time to time as our practices or the law change. The version on this page is always the current one.
Contact
For any question about this policy or your data, reach us through our contact page.